Return And Refund Policy
For the Starting Return And Refund Policy Customers need to contact us using Contacts Us form or by mail: support@tasnim.us
Returns
Orders placed on Tasnim.us :
No account is required. Simply input your order number and the email address you used to place the order after clicking the link below.
Once you find your order, select the item(s) you would like to return.
Refunds will not be given without a valid receipt and a return authorization number (“RMA”). Customers may not return the same item for a refund more than once. We do not refund shipping costs associated with purchases successfully delivered.
RETURN SHIPPING:
- Return shipping costs will be the customer’s expense.
- We have 30 days to return and refund policy
- All returned items are the customer’s responsibility until they reach the Tasnim.us warehouse. Be sure your return is packed properly and will not get damaged during transit.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Additionally, we advise that you take a picture of your return label, or tracking number, in case your returned package is lost in transit. We cannot guarantee that we will receive your returned item.
- Return drop-offs (at tasnim.us Headquarters and/or Warehouse) will not be accepted.
- If you are returning multiple items, you do not need to generate multiple labels unless you plan on shipping items out in separate packages.
REFUND PROCESSING:
- Returns are processed within 5-7 business days after your item(s) is/are delivered to our warehouse.
- Refunds, if applicable, will be issued in the amount equaling the item’s original purchase price minus the original shipping cost. If we provide you with a return label, Your refund will be processed via your original payment method.
- Depending on the form of return shipping you choose, it can take up to 10 business days for your return to reach us. Once your package has been received in our warehouse, the return will be processed, and an email notification will be sent to you upon completion.