Here at Tasnim.us, we stand behind the quality of our products and value the satisfaction of our customers. If for any reason you are unsatisfied with your purchase, you may request a refund or replacement product (“Satisfaction Guarantee”) as detailed below.
HOW IT WORKS:
The Satisfaction Guarantee applies only to orders placed by end-user customers on www.tasnim.us for shipping within the U.S.
- The Satisfaction Guarantee is valid only once per product.
- You must initiate a return and ship the item back to Tasnim LLC (at your expense) with a valid receipt in order to process the return.
- You must have purchased product(s) from www.tasnim.us
- We do not refund shipping costs associated with your original purchase.
- We reserve the right to deny return or replacement if we determine that a customer is abusing the Satisfaction Guarantee.
THIRD-PARTY sales excluded:
Please note that we are unable to control quality of products sold by unauthorized sellers and, as such, the Satisfaction Guarantee will not apply to any products purchased from unauthorized sellers. Additionally, if you made your purchase through Amazon or another third party website or retail store, you must reach out to the third party retailer for any returns or refunds.
If you have questions not addressed above, contact our customer support team: support@tasnim.us